Aftermarket Services
Seamless. Strategic. Profitable.
DO YOUR SERVICE, REPAIR AND UPGRADE SOLUTIONS KEEP CUSTOMERS COMING BACK?
No matter the industry your business serves, how you support your products after they’re built and sold is just as important as being innovative and price competitive in production. For complex, high-value products, the best way to increase customer loyalty is to provide Aftermarket Services and solutions that deliver.
This is especially true as sustainability becomes a more critical factor for purchasing. Aftermarket Services programs should be designed specifically to meet the needs of each of your product lines and enable you to provide measurable benefits to your customers. Partnering with Creation Technologies to manage your Aftermarket Services requirements is a sound business decision, creating significant competitive advantages for you and value for your customers.
DEEPEN CUSTOMER LOYALTY AND INCREASE ROI
Learn How After Market Services Can Benefit Your Business.
Continuity of Customer Experience
Through direct fulfillment, warehousing, inbound and outbound logistics and product tracking, Creation’s seamless and comprehensive Aftermarket Services enable you to extend value and continue protecting the customer experience long term. These and many other services help set you apart in your markets:
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- Spare parts management
- Advanced exchange/‘B’ stock management
- Warranty, repair and refurbishment
- Failure analysis, component debugging, hardware and software upgrades
- Sustaining engineering
- Product end-of-life support: take-back, tear-down, recycling and asset utilization
- Green services for environmental compliance
- Business systems and portals designed for maximum quality and visibility
With over 30 years of Aftermarket Services experience, we enable you to minimize inventory exposure, reduce administrative costs and accelerate response times.
To learn how Creation can tailor an Aftermarket Services solution that fits your needs, contact our Business Development team for expert guidance and consultation.
"Proactive Solutions for Your Customers"
“Creation has been very flexible for us, and the team is very willing to suggest new and different methods to meet our changing needs. They are extremely dedicated to quality, and they work with us to determine root causes of failure for providing key feedback and solutions to our customers in the field.”
Senior Buyer
Aftermarket Division of Industrial Controls OEM
Aftermarket Division of Industrial Controls OEM
WHY PARTNER WITH CREATION FOR AFTERMARKET SERVICES?
Flexible Pricing & Service Agreements
Creation’s Aftermarket Services are like all of our solutions: not only customized to your unique needs, and those of your customers, but also backed by the singular resources that only come from having a true product design-through-end-of-life EMS solution.
Creation Technologies possesses deep expertise in creating flexible pricing models and customized service agreements across a variety of sectors and industries. The advantages these solutions bring are essential for offering Aftermarket Services that make sense as part of your overall outsourcing strategy. Count on Creation to deliver.
Post-sale repairs continue to present a challenge? Choose your repair center from any Creation manufacturing facility. The beauty of Creation’s regional business unit model is that any one of our manufacturing facilities around the world has the infrastructure and expertise to support your Aftermarket Services requirements. No need to select from only a couple of repair centers.
Creation’s Six Sigma experts set up dedicated cells for your Aftermarket Services needs that are optimized for process flow and fulfillment, just as we do with regular production.
THE RESULTS:
- Tailormade post-sale service solutions
- Rapid and dependable repair services worldwide
- Quick response and spare parts delivery
- Knowledgeable service encounters that enhance brand image
Continuous Improvement
Our products are refurbished by the same experts that manufacture them. The Creation Technologies Customer-Focused Team that supports your Aftermarket Services requirements is the same team that manufactures your product in the first place. In this way, you benefit from a built-in feedback loop for ensuring Continuous Improvement.
THE RESULTS:
- Opportunities for improvement (OFIs) in Aftermarket Services can be quickly identified and explored
- OFIs are quickly flagged for you in DFX reporting for recommending improvements
- Engineering changes processed, new materials pipelined, test strategies reconfigured and improvements rapidly incorporated into your products, all while they are still in production
- Ongoing and open collaboration with Creation’s Design Services team, whose insights help improve next-generation products.
Creation’s Aftermarket Services are like all of our solutions: not only customized to your unique needs, and those of your customers, but also backed by the singular resources that only come from having a true product design-through-end-of-life EMS solution.
Creation Technologies possesses deep expertise in creating flexible pricing models and customized service agreements across a variety of sectors and industries. The advantages these solutions bring are essential for offering Aftermarket Services that make sense as part of your overall outsourcing strategy. Count on Creation to deliver.
Post-sale repairs continue to present a challenge? Choose your repair center from any Creation manufacturing facility. The beauty of Creation’s regional business unit model is that any one of our manufacturing facilities around the world has the infrastructure and expertise to support your Aftermarket Services requirements. No need to select from only a couple of repair centers.
Creation’s Six Sigma experts set up dedicated cells for your Aftermarket Services needs that are optimized for process flow and fulfillment, just as we do with regular production.
THE RESULTS:
- Tailormade post-sale service solutions
- Rapid and dependable repair services worldwide
- Quick response and spare parts delivery
- Knowledgeable service encounters that enhance brand image
Our products are refurbished by the same experts that manufacture them. The Creation Technologies Customer-Focused Team that supports your Aftermarket Services requirements is the same team that manufactures your product in the first place. In this way, you benefit from a built-in feedback loop for ensuring Continuous Improvement.
THE RESULTS:
- Opportunities for improvement (OFIs) in Aftermarket Services can be quickly identified and explored
- OFIs are quickly flagged for you in DFX reporting for recommending improvements
- Engineering changes processed, new materials pipelined, test strategies reconfigured and improvements rapidly incorporated into your products, all while they are still in production
- Ongoing and open collaboration with Creation’s Design Services team, whose insights help improve next-generation products.
