Stephen DeFalco holds town hall meetings when he visits the facilities operated by Creation Technologies. As Chair and CEO of the privately held company, he regularly provides employees with a 20-minute PowerPoint presentation while visiting any of their locations and then opens the floor to questions and answers in sessions lasting at least twice as long.

The exercise accomplishes two aims, according to Stephen.

“One, it lets the employees know I really care. And I want to answer every question. I’m more than willing to take the tough ones,” Stephen tells The CEO Magazine. “But it also puts the manager and team on notice that I’m listening. And so they better be.”

Such practices reinforce the people-oriented focus of Creation Technologies – both with its staff and customers – which operates as a strategic partner for companies around the world as a manufacturing services company.